Authority Moving Group

Avaliações

I used this company in 2020 to move across state lines (MA to SC) - they are a broker (never told us this initially!) and made TONNES of excuses with our stuff. The pickup was fine and smooth, but everything arrived 11 days after initially stated. The stuff was randomly stored in some warehouse in NJ. This was not stated to us when we booked their services. The manager, Zeke, is a very rude man who treats customers poorly when they call to complain. There is no accountability whatsover. Luckily all our things arrived with no damage, but I do not recommend them as they did NOT give me peace of mind at all. DO NOT USE! Also the positive reviews seem to be scams.
há cerca de 2 anos
Don't waste your money on this company. They just steal your money . I lost $1000 and they never move any of my furniture. They said they were going to refund my money of $1000 and they never did.
há mais de 2 anos
Run! I hired this company for a cross country move and they require a 50% down deposit, site unseen and told them what I got. They grossly under estimated and wanted more than double the contract price. When the movers showed up and told me this, I called Authority Moving Group and again only get their answering service. I sent the movers away because I wasn’t paying more than double. I’ve since contacted their customer service multiple times with no reply. They kept my $4k deposit. I’ve since filed a complaint with the BBB. After more research, this company does the same trick often. Stay far away Authority Moving Group!……EDIT: I have since filed a complaint with the Better Business Bureau. Authority Moving Group had two weeks to respond and of course, they did not.
há mais de 2 anos
I don't know where to start, I wish I could give these crooks zero stars. Authority moving group is a scam they are brokers not movers so pretty much they take your money. Over charging you and skimp the actual movers that they contract out. Once they take your money they don't answer the phone or give updates on your move. After about 5 weeks our things finally arrived. Our couch was broken, my son's crib was broken and since Authority didn't actually move us they are not responsible for any broken or lost items. And trust me when I say they did not pay or treat your direct movers fairly so you WILL have damaged items. Please stay away!!! They are terrible.
há mais de 2 anos
This was the worst experience I have had. This is a broker who quoted me 3k for the which ended up being $7,500. They then broker out services to some company which is not even covered through the claims department. The people where rude, unprofessional and stole 4 boxes of stuff which they said they went to grab and left with our boxes in their truck. Each box that stated it was fragile and not to stack was stacked. So many valuables where broken. They never set up any of the furniture when they arrived which we where explained to that they would. My husband just had been diagnosed with cancer and had surgery which I explained it was just me to lift things but they left anyways. I have reached out to customer support to find the legit claims department since the number and website I used to file the claim said they do not service the company name I was sending them. The entire process was a scam. Pick was over memorial day weekend and they claimed we ha canceled it the day before and didn't have movers. Then they where to communicate the drop off date since we where stuck in Chicago longer then anticipated and called us at 6 pm on Friday June 11 saying they where there. I was not ready to have our things dropped off yet and they told us it would be an additional $1500 to put it back into storage.
há mais de 2 anos
RUN RUN RUN AWAY AS FAST AS YOU CAN!!! I agree with other reviewer‘s, any positive things about this company are lies !! These people are brokers. They say anything and promise you all kind of discounts etc. and customer service to get your business. After that, good luck trying to get them to call you back when you leave message after message with an answering service. I moved across state for 111 miles it was discussed that it was a direct move it was a 3 Hour Dr. in traffic. They knew what I expected and they led me to believe they were going directly to my new home. Seven days later and about 25 phone calls and threatening to call the police, my furniture finally showed up. I was told that it had gone back to New Jersey and was put in a warehouse for 7 days until they had another trip planned in my direction. Let me go on by saying they quoted me one price and when the truck got there they didn’t even have enough room for all of the items that were on my list so I had to omit about seven items And then I was told my furniture took up more Cubic feet then they had planned on and tried to charge me $500 more! They didn’t get it!! I am attaching pictures of how six pieces of my furniture arrived, four pieces are antiques over 75 year old from my fathers childhood home. They didn’t even use moving blankets on most pieces, all they did is wrap it in thin plastic wrap. All feet were exposed. I now have to try and file a claim …God knows how that is going to turn out. This is probably one of the most horrific experiences I’ve ever gone through in my 61 years. HORRIBLE COMPANY!
há mais de 2 anos
1) They are a broker so if the people on the phone say its their truck, don't believe it. It was a complete lie and they will say anything to get you to sign up with them. 2) They WILL pawn your job to random companies that have zero credibility and zero professionalism. 3) They WILL NOT respond to you once you pay them the initial deposit. The customer service is a joke, you leave a message with their "After Hours" answering service DURING business hours and they will NOT CALL YOU BACK! 4) All the positive reviews are fake so don't believe them. I had to cancel my contract, drive a UHaul to the mover's warehouse and take my stuff back. I don't expect my money back from them but it took a physical and mental toll on us to go through so much and drive a Uhaul 1,000 miles. All while them never calling me back or taking ANY accountability. Avoid using them- move it yourself if you can't afford expensive companies... trust me, the effort will be worth it.
há mais de 2 anos
They are a scam.. They took money up front for a job an never came.. Dont use them or trust them.
há mais de 2 anos
The crew of guys from Authority Moving Group went above and beyond. They were quick, efficient, and mindful. They protected our belongings, floors, and walls from any damage. We ddin't have a single scratch on our things. I was so impressed with them that I had my sister-in-law hire them for a move just last weekend. I have moved so many times and always did it by myself. Now that I've used this company there's no way I'll move without them. If you want an easy move with a wonderful crew of guys call Authority Moving Group.
há cerca de 3 anos
The men from Authority Moving Group were professional and pleasant. They handled the entire process neatly and were in total control of the relocation. Within a very short time, they had moved me out, having wrapped each of my valuables meticulously to ensure their safety. They took a very short time to finish the job. The guys are very insightful and they placed all my stuff very thoughtfully when they made the delivery. I requested them to set up my beds, and they had absolutely no problem with that. This was a perfect relocation at absolutely affordable prices.
há cerca de 3 anos
Authority Moving Group is one of those companies who don’t make promises only to break them later. They were very honest with me while informing that I was the third appointment for the crew on my moving day. I thought the movers would be really tired by then. But the boys were really energetic. They took no time in packing everything. They carried all the heavy items quite expertly. Even the delivery was made on time. I was relieved to find all my belongings in great condition. I’m guessing they warned me just as a precaution but most companies don’t even bother with that.
há cerca de 3 anos
The moving crew of Authority Moving Group came on time. They all are wonderful people. Humble, polite, did not hassle me. I felt quite comfortable in their presence. They did a good job. I am fully satisfied with their work. Thank you guys for a well deserved break while looking or a great place in town, thank you for the kind words while on the road and thank you for making this a very pleasant experience.
há cerca de 3 anos
I moved with Authority Moving Group over Memorial Day weekend and I’m very pleased with the results. Everything about the way this company is run and their employees impressed me. I initially contacted them about a month and a half before my move and they were very professional over the phone. They gave me a quote and walked me through the scheduling process. The crew they sent me on the day of my move were the best! They showed up on time and took great care of everything in my home. I highly recommend this company. You won’t be disappointed.
há cerca de 3 anos
The team from Authority Moving Group was simply amazing. They worked like a well oiled machine and were highly efficient. I came into the move highly stressed because this was my first long distance move but after seeing these guys work I felt so much better. We had a very successful move. They worked together to make sure everything was done without an damage or issues. I really didn't think it was possible to have a move without losing or damaging something but this company proved me wrong. I'm so thankful for their help. This is the best moving experience I have ever had.
há cerca de 3 anos
I can’t say enough awful things about this company. They are a broker and promised me they only work with 3 moving companies. They paired me with a company that tried to extort me. Do not trust them. A sales agent told me that he would be there every step of my move to help assure it went smoothly. After I paid the deposit I never heard from him again. I had to hire an entirely new company and am currently trying to get the 1800$ deposit I paid to them back.
há cerca de 3 anos
Authority Moving Group is great to work with if you are doing a long distance move. They were easy to schedule and answered all of my questions. Their prices were better than any other long distance moving company that I contacted. Their movers were some of the nicest guys I’ve ever met and they really went above and beyond to be helpful. They even assembled furniture for us when we got to our new place. I will be using them again in the future. They really impressed me. This was overall the best moving experience that I have ever had.
há cerca de 3 anos
Great communication. Pricing was simple, straightforward and extremely reasonable. The moving crew was punctual, polite, friendly, courteous, hardworking, efficient and respectful of our belongings. They took apart and reassembled desks wrapped our furniture carefully and positioned the furniture where we wanted at our new location and removed all packing materials. I can't say enough good things about them. They far exceeded my expectations and I would highly recommend Authority Moving Group! HOORAY! High-quality customer service still exists!
há cerca de 3 anos
Very reliable company, professional, the workers know what they are doing. They try to help you out and ask a lot of questions to make sure they have everything correct. Great company! Great service!
há cerca de 3 anos
Great service and pricing! They were in contact through the course of the move and made sure it was done the right way. Would highly recommend!
há cerca de 3 anos
Beware of this company!!!! They pay people to write fake reviews. I’ve never dealt with a more unprofessional business in my life. They hire smaller moving companies throughout the US but don’t inform you before hand who you will be working with. The company they chose for me had 1 star rating and were notorious for stealing/losing peoples belongings. Which is unfortunately exactly what happened to me. They also tried to charge me more than my estimate upon arrival. Initially, they delivered a portion of my items with 1/3 of my items still missing which their excuse was that they “got it mixed up with someone else’s things.” A few days later my things arrived in the back of a women’s SUV. I then noticed one very important box was missing with all of my documents/electronics/sentiments. Their response was “that was all that was in the truck” and to file a claim. They were not only extremely rude on the phone but denied liability. I trusted this business with my belongings and I’m kicking myself for ever doing so. Do not book with this company or anyone that they hire.
há cerca de 3 anos
Authority Moving Group did a perfect job with my aunts house! My aunt lives by herself and she is elderly, naturally there is no way I would have for move her belongings herself. I’m honestly glad that I came across authority because they were extremely professional and delivered top-of-the-line service! Didn’t make a scratch on any of her things. If you’re in the area and looking for a company to help definitely check out authority moving group!
há cerca de 3 anos
I had to move my senior parents quickly at the start of the pandemic. Authority Moving Group was unbelievable. They were so skilled and really treated my parents with so much respect. We wouldn’t have been able to get the job done without their help. I highly recommend their services. They not only packed and handled everything with so much care but they also helped my parents unpack and assemble their furniture when they arrived at their destination. I cannot thank them enough. I’m sure they would be amazing at any kind of move but if you are moving someone elderly this company is so kind and helpful. Such a fantastic job! Thank you!
há cerca de 3 anos
The service I received from Authority was great. They were on time and their guys were both professional and kind. We had a multi story house so our move was quite difficult yet but they handled everything with ease. They wrapped the furniture and handled things very carefully. I have no complaints about my experience. They handled a difficult move quickly and efficiently. Thank you for your excellent work and for getting us moved without any stress.
há cerca de 3 anos
Authority came and did our move with only about a weeks notice. I was already impressed with that level of responsiveness but to top it off they also gave me what could easily be called the best move I have ever had. Their guys are so hard working and the attention to detail is just fantastic. I wish that had used them sooner because they’re the best movers I have ever had the pleasure of working with. I can’t stress enough that if you’re planning to move this company will do an amazing job for you.
há cerca de 3 anos
From the first quote to the completion of our move Authority was the best. They mad everything go so smoothly. Their guys and truck arrive right on time. Their movers promptly got to work and did everything they could to make sure that the mover went smoothly. Everything arrived to our new home safely and without a single scratch. I appreciate the level of communication and professionalism that this company used throughout. My expectations were completed exceeded and I recommend Authority Moving Group happily.
há cerca de 3 anos
I was very pleased with the services provided by Authority Moving Group! They did a great job from start to finish!! Brian and Steven were helpful, courteous and very efficient. They wasted no time and got busy from the moment they arrived until everything was unpacked on the other side. They took really good care of my furniture, packing everything really well and ensuring that nothing was damaged during the move. It was an absolute pleasure working with Andrew and Brad as they were both very professional and friendly. I highly recommend Authority Moving Group As for Brian and Steven, they’re the best! All Authority Moving is fortunate to have these two fine gentlemen working for them. They are the reason I’m so happy and satisfied with the move! Would highly recommend them!!
há cerca de 3 anos
To put it simply, Authority Moving Group is amazing. They were able to give me the easiest move I’ve ever experienced. Authority was on top of everything - even things I would have never thought of. We hired them for both packing and moving services and both were done with so much care and attention to detail. My wife and I are older and really needed as much help as we could get so I really appreciate the hard work of this company. I highly recommend this moving company and have already sent family members there way. They were worth every penny we paid.
há cerca de 3 anos
I moved with Authority last minutes. Their guys did a great job. Their work ethic was very impressive. They also took great care of everything, especially my furnishings. I will use these guys again. I’ve never seen movers that were so efficient and polite. They made my husband and I feel very comfortable. I highly recommend this company.
há cerca de 3 anos
AUTHORITY MOVING GROUP IS A COMPLETE SCAM. PLEASE DO NOT USE THEM. THEY PROVIDE A FAKE ESTIMATE ON YOUR FIRST CALL AND GET THE DEPOSIT FROM YOU. ONCE THEY SHOW UP TO MOVE, THEY PROVIDE YOU A COMPLETELY NEW PRICE FOR THE MOVE AND IF YOU DISAGREE WITH THEM. THEY DO NOT REFUND YOUR DEPOSIT. THEY ARE COMPLETE FRAUD. PLEASE BE AWARE OF THEM AND DO NOT TRAP IN THEIR FRAUD.
há cerca de 3 anos
Our movers did an excellent job. We had several huge furniture pieces that were a beast to move but they handled it all with ease. They were professional, showed up on time, were kind to the whole family, and had great work ethic. I highly recommend Authority Moving Group. Everyone was very responsive especially Kyle who helped us set everything up. The quote we got was the best by far and when we got our final bill Authority stuck to it. They also were able to schedule my move within days of us calling. Thank you very much. The service was above and beyond.
há mais de 3 anos
Follow up from my original review below: The company representative called me and promised they would get the issues resolved. I was also asked to remove my post while they reviewed and fixed the issues. i have over $6000.00 worth of broken, damaged and missing items. The actual movers called me and offered be $395.00 to settle everything. Authority Moving stated they work make sure everything get resolved to my satisfaction. I have received no follow up calls and no return calls from this very unprofessional company. I will do everything in my power to make sure this lying and dishonest company is fined with the federal and state facilities. Do not use Authority Moving or allow them to set you up with a vendor Dreamers Moving. I would avoid at all costs this company, it truly is a scam. I was promised things from a Mr. Thomas that was all lies from the start. I have spoken to the Manager Jessica and she comes off like she really cares about her customers. Now that the job is done she no longer returns a call, she has her staff do it and than they do not follow through. I will be making a compliant with the state for what i consider is fraud, this is a complete bait and switch and do not trust them. I have given them over a week to get back to me and help resolve my issues, all I get is promises that never happens. In regards to the actual movers, I am 55 years old and have had to move many times in my life. Never have I had no many items MISSING yes I said missing or just flat out BROKEN. The Manager or Owner of the actual moving company hired by Authority Moving refuses to talk on the phone or take any responsibility for the missing and damaged items. This job was estimated at about 5 k and I ended up paying over 9k all in. They will have other legal actions coming forward if I do not get resolve in 5 days.
há mais de 3 anos
This company was wonderful! Truly! They has some of the best customer service and communication that I have ever experienced with any kind of company. Scheduling was so easy and flexible when I needed it to be. The crew that moved us was top notch! They were a nice group of guys and did a beautiful job with our move. I have moved so many times and have never used a company so great! They really are the best movers out there. There’s no need to shop around any more. Five Stars for Kristopher Jacobs Authority Moving Group my whole experience with this company was fantastic!!!!
há mais de 3 anos
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